Shipping Policy

All orders ship from out from our shipping centers in New York or New Jersey, USA. If your shipping address is in the New York/New Jersey metropolitan area, typically your order will be delivered within 1-2 business days by UPS Ground, so there is no need to specify UPS 2nd Day Air or UPS Next Day Air. Orders shipping to California and the west coast will typically be delivered within 5-7 business days by UPS Ground.

 

For ALL ORDERS SHIPPING WITHIN THE USA:

All orders $250 and above qualify for FREE shipping via UPS Ground (selection can be made during checkout).

We ship only via UPS. The available shipping options and pricing will be given upon checkout.

Please note that UPS is unable to deliver to PO Boxes.  An additional processing charge may apply if we need to re-route your order from a PO Box to a physical delivery address.

 

For ALL ORDERS SHIPPING TO INTERNATIONAL DESTINATIONS:

Please note that any applicable duties and taxes are NOT included in the quoted shipping cost, and must be settled separately with the delivery agent prior to delivery.

 

Return and Exchange Policy

DEMYLEE accepts online returns of unworn, unaltered, unwashed merchandise in its original condition with tags attached, within 14 days of order receipt.

Your return must include a copy of the original invoice/receipt. To request a return authorization, please e-mail us at orders@demylee.com together with your order number.

If your order is authorized for return, please ship to the specified address using the carrier of your choice. The customer is responsible for incurred shipping charges for returns. We strongly recommend that customers use a carrier that provides tracking capability, as DEMYLEE cannot be held responsible for return packages that my become lost, stolen, or damaged in transit.

Upon receipt of the return, the condition of the merchandise will be verified (e.g., unworn, unaltered, with original tags, packaging, etc.). If merchandise is acceptable, we will process a refund for the purchase amount along with any applicable sales taxes to the credit card used for the order. Shipping costs are non-refundable. You will receive an e-mail confirming the refund upon its completion.

DEMYLEE will not be responsible for any unauthorized returns that do not follow the guidelines above.

 

If you would like to request an exchange for an item in your order, please e-mail us at orders@demylee.com, to verify that we have the item you would like to exchange for in stock. The customer is responsible for any shipping charges incurred to return the item to be exchanged. A $15 processing fee will apply for all exchanges within the continental United States.

 

All sales are final for items purchased with a promo code or from the “SALE” section; no returns or exchanges are accepted for items from the “SALE” section, or if a promo code is redeemed at the time of purchase.  Items purchased from the “SALE” section without a promo code may be exchanged only for re-sizing purposes.

All sales are final for LAND OF WOMEN intimate apparel.